Junior Technical Support Consultant W/M

Purpose of position

The Junior Technical Support Consultant provides technical support and consultation for clients and the local Sales team via email and phone.
S/he is the interface between Awin and our clients in our daily business routine to ensure that new programs are implemented as fast as possible and that existing business gets the best quality in tracking services. S/he resolves the technical issues her/himself or escalates it to the responsible department for final resolution.

With joining our team, you will:
  • Be taking on an exciting and independent role in our dynamic and centrally located office in Stockholm or Berlin
  • Be part of a unique professional experience within an international company structure
  • Have the possibility to apply for an exchange programme within one of our 14 other offices in the world.

This is a full-time role for a junior person who has the motivation to learn new things and who likes to work in a support environment. The person can be located whether in Stockholm or in Berlin.

Key Tasks

  • Being the main point of contact and support for any type of technical request
  • Manage the technical implementation of new programs or campaigns
  • Troubleshooting of reported issued and identify solutions to resolve customer issues in close cooperation with our Global Technical team
  • Ensure proper recording and closure of all issues
  • Ensure that all existing programs have the best tracking quality
  • Documentation and presentation of local technical projects or technical knowledge
  • Build and maintain good relationship with all partners
  • Provide support on IT-related questions and issues within the local team to ensure a smooth run of the business
  • Understand how the technical services tasks support the overall awin strategy

Skills & Expertise

  • BS degree in Information Technology, Computer Science or first equivalent experience within performance marketing or an internal-related business, such as web hosting, eCommerce, solution provider or digital agency
  • First experience providing customer service in a sales or technical support position (working with ticketing system and support processes in an international environment is a plus)
  • Basic knowledge of one of the following programming languages: HTML, Java Script or PHP
  • Good root cause analysis skills with a solution-oriented mind-set
  • Ability to deal with complex situations
  • Strong customer focus and service attitude, ability to adapt language to the target audience (e.g. translating technical issues for a non-technical audience)
  • Professional communication (both written and verbal)
  • Ability to communicate in English (Swedish or another Nordic language is a plus)
  • Ability to de-escalate in conflict situations
  • Strong sense of ownership and accountability for results and own development
  • Good team player
  • Ability to adapt to changes and new type of tasks but also to keep being motivated with repetitive tasks
  • Good time and priority management skills and a strong commitment to agreed timelines
  • Quality awareness and accuracy in every aspect of the work
  • Working knowledge of MS Office including Excel and PowerPoint
  • Good IT skills

Part of the Axel Springer and United Internet Groups, Awin is a global affiliate network. With ShareASale and affilinet, the Awin group is comprised of 15 offices worldwide, 1,000 employees, 100,000 contributing publishers and 13,000 advertisers, connecting customers with brands in over 180 countries around the globe. Operating across the retail, telecommunications, travel and finance verticals, Awin generated €13.6 billion in revenue for its advertisers and €607 million for its publishers in the last financial year.
If you are interested in joining Awin please apply online.
Apply now
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