Working as a GA Technical Consultant within the Global Accounts Technical Services department, you will be assisting in launching some of the top brands onto our network by providing high level Technical Support during and after the Integration Process. This is a fast-paced role where you will be liaising with both the client’s marketing and technical team to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications.
The role demands a “thinking outside of the box” approach to be able to assist and/or advise on bespoke solutions, as well as the ability to analyse and debug tracking issues.
The successful candidate has an interest in digital marketing, a flexible yet thorough approach to problem solving processes, possesses excellent attention to detail and must be able to provide guidance and support to other team members.
Key responsibilities within this superb role include:
Assisting clients when launching on the Network by providing detailed and thorough Technical Integration Support
Debugging the client tracking tag implementations for errors and provide feedback on possible solutions
Providing a high level of technical application support to internal colleagues, publishers and advertisers via email, phone and a ticketing system
Actively taking ownership of urgent or business critical requests
Debug issues by querying our databases
Identifying technical issues/bugs and escalating as appropriate
Update and administer internal knowledge base
Testing of new developments and features
Acting as an intermediary between Account Managers and Developers
Provide high level training to internal colleagues
Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.
Skills & Expertise
To be successful you will need to meet the below requirements:
Great attention to detail and problem solving
Possess strong communication (both verbal and written), and customer service skills, and exchange information with others clearly and concisely
Prioritisation of personal tasks to ensure team goals are met (clear understanding of the difference between ‘important vs. urgent’)
Excellent time management
Strives to continually improve productivity and quality of work produced.
Self-motivated and self-starter
Understands the importance of processes and procedures and the application of these
Ability to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliers
Ability to work in a fast-paced and dynamic environment
Ability to work harmoniously and effectively as part of a work team
Ability to work with minimal supervision once trained
You will be expected to have good understanding of affiliate marketing and what we do in the industry for any role within Affiliate Window.
IT-related degree or equivalent work background is essential.
Previous experience providing customer service in a sales or technical support position
One year of previous experience in a similar role within performance marketing or an internet related business, such as web hosting, ISP, e-commerce solutions provider or digital agency, is highly desirable.
You will be expected to have good understanding of affiliate marketing is and what we do in the industry for any role within Awin.
Part of the Axel Springer and United Internet Groups, Awin is a global affiliate network. With ShareASale and affilinet, the Awin group is comprised of 15 offices worldwide, 1,000 employees, 100,000 contributing publishers and 13,000 advertisers, connecting customers with brands in over 180 countries around the globe. Operating across the retail, telecommunications, travel and finance verticals, Awin generated €13.6 billion in revenue for its advertisers and €607 million for its publishers in the last financial year.
If you are interested in joining Awin please apply online. Apply now