IT Support Technician (f/m)

Purpose of position

This IT Support Technician role will enable you to build upon your existing experience of delivering first class support and allow you to provide assistance to staff members regarding their use of the Company’s technology systems.
As a member of the IT Support Team reporting the Group IT Support Manager, you will be responsible for providing first and second line technical support to employees, resolving any IT issues they may have whilst ensuring an effective and customer-focused service.

Key Tasks

  • Monitoring the IT Ticekt System for new IT support requests created by users
  • Ensuring all requests are progressed until successful resolution
  • Ensuring that staff are kept informed about any outstanding support requests they have raised
  • New employee onboarding: account setup, accesses and hardware setup
  • Re-setting user passwords
  • Maintaining Active Directory users, computers and groups
  • Creating and modifying E-Mail Distribution lists
  • Managing Active Directory security groups
  • Office 365 maintenance
  • Deploying software applications where approved and maintaining licenses
  • Preparation of PCs for new employees
  • Regular maintenance and support of office printers
  • Resolving software and hardware difficulties encountered by users
  • Assist with installation or deployment of equipment, software or other services
  • Check and support the audio-video conference system in the meeting rooms
  • Assist with the set-up and running of the monthly company meetings
  • Provide IT introduction to new starters

Skills & Expertise

  • Previous technical support experience, preferably within an office environment
  • Highly organised and good attention to detail
  • Excellent computer literacy including Windows 10 Microsoft Office 2016 or Office365
  • Excellent customer service skills
  • Possess strong communication (both verbal and written), and exchange information with others clearly and concisely
  • Ability to meet attendance and timekeeping standards
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work harmoniously and effectively on your own or part of a team
  • Self-motivated and a self-starter with the ability to work with minimal supervision once trained
  • Very good skills in English
  • Additional languages are a plus
  • Experience with Audio-visual event setups is a plus

Part of the Axel Springer group, Awin is a global affiliate network. With 15 offices worldwide, 900 employees, 100,000 contributing publishers and 6,000 advertisers, Awin connects customers with brands in over 180 countries around the globe. Operating across the retail, telecommunications, travel and finance verticals, Awin generated €6.2 billion in revenue for its advertisers and €377 million for its publishers in the last financial year
If you are interested in joining Awin please apply online.
Apply now
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