Salesforce Advanced Administrator – CRM Specialist (f/m)

Purpose of position

The CRM Specialist is responsible for the administration and development of our CRM system Salesforce. The CRM specialist is a trusted adviser for the business stakeholders within the organization and a key contributor to the user adoption, and is responsible to keep users trained and the processes documented.

Key Tasks

  • Configure, Customize & Integrate CRM apps
  • Keep the process documentation up-to-date and communicate changes
  • Handling of support requests (incl. trouble shooting) from Salesforce users
  • Train Salesforce users including at management level
  • Build reports, dashboards, and create processes to continuously monitor data quality
  • Assess business requirements with the key stakeholders and elaborate appropriate solutions
  • Monitor adoption and identify areas of improvement of key features

Skills & Expertise

  • Bachelor degree
  • 3+ year experience as a Salesforce administrator in a fast changing environment - certified is a plus
  • Experience with both Classic and Lightning setup, and the Service Cloud
  • Experience with Marketing Cloud is a plus
  • Very good project management skills
  • Excellent communication skills in English, any European language skills are an advantage
  • Ability to adapt its communication to different level in the hierarchy
  • Ability to understand complex business problems and translate into efficient solutions
  • Highly customer and service oriented
  • Ability to work independently and as part of a team
  • Strong attention to detail and high quality expectation

Part of the Axel Springer group, Awin is a global affiliate network. With 15 offices worldwide, 900 employees, 100,000 contributing publishers and 6,000 advertisers, Awin connects customers with brands in over 180 countries around the globe. Operating across the retail, telecommunications, travel and finance verticals, Awin generated €6.2 billion in revenue for its advertisers and €377 million for its publishers in the last financial year
If you are interested in joining Awin please apply online.
Apply now
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