Technical Services Intern

Purpose of position

This is a year in industry placement for students between their 2nd and 3rd year who would like to gain professional experience in a technical role within the online marketing industry.

There are two separate teams within the Technical Services department: Integrations and Support. In very simple terms the first assists our new advertisers with technically integrating onto our networks while the latter provides Technical Support for the existing clients.

In both of the teams the Integrations / Support Assistant will be exposed to a range of duties with regards to providing support on the bespoke tracking system and its interface.

The successful candidate will have an interest in digital marketing and gain great professional experience whilst surrounded by a friendly and supportive team with all required training provided on site.

Key Tasks

Key responsibilities within this role include:
  • Providing support to our new Advertisers in application of our HTML/JavaScript tracking solutions
  • Responding to technical queries raised via our ticketing system, generic support email address and group telephone line
  • Working alongside colleagues within the Technical Services Department on key technical project areas throughout the year
  • Become proficient in querying Awin databases using MySQL to assist in debugging tracking requests and interface issues
  • Assist in performing test transactions to validate that advertiser’s tracking and/or publisher’s campaigns are performing as expected
  • Adhering to our company’s Service Level Agreements
Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.

Skills & Expertise

To be successful you will need to meet the below requirements.
  • Undergraduate who currently is studying an IT-related degree and possesses excellent computer literacy and has some previous customer service experience.
  • Possess strong communication skills (both verbal and written)
  • Great attention to detail and problem solving
  • Ability to understand web languages such as basic HTML and JavaScript
  • Strives to continually improve productivity and quality of work produced.
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work harmoniously and effectively as part of a work team
  • Understands the importance of processes and procedures and the application of these 
You will be expected to have good understanding of affiliate marketing is and what we do in the industry for any role within Awin.

Work Environment
  • This position is for a 12 month period, designed to fit in with a relevant degree that requires a year in industry.
  • Working full time, in our London office in St Katherine’s Dock.  The hours of work are 9.00am to 5.30pm, Monday to Friday.
  • Portraying a professional image at all times, our employees have a flexible approach to work.
  • Awin has a relaxed office culture with no formal dress code.

Part of the Axel Springer group, Awin is a global affiliate network. With 15 offices worldwide, 900 employees, 100,000 contributing publishers and 6,000 advertisers, Awin connects customers with brands in over 180 countries around the globe. Operating across the retail, telecommunications, travel and finance verticals, Awin generated €6.2 billion in revenue for its advertisers and €377 million for its publishers in the last financial year
If you are interested in joining Awin please apply online.
Apply now
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