This responsible post plays a key role in the Key Accounts team, leading two teams of Team Leaders, Account Managers, Account Executives and Administrative Assistants.
As Account Director, you will be responsible for managing the delivery of service to key clients and agencies, including strategic planning and managing client objectives. Reporting to the Head of the Department, you will be responsible for ensuring that the teams deliver excellent services and account management to their clients and agencies.
You will be required to have superior communication and presentation skills, with an ability to communicate and develop relationships with all levels including senior client stakeholders. Your in-depth affiliate marketing knowledge and understanding and people management skills will enable you to provide superior guidance and leadership to your team members.
Key responsibilities within this superb role include:
Contributing to proposals by designing projects to meet client briefs and objectives
Leading or working as part of project teams to deliver a high level of products and services to key clients and troublesome accounts
Managing and delivering a wide range of affiliate experience projects (expert evaluation, competitor benchmarking, and case studies)
Writing and presenting persuasive and authoritative reports and presentations
Deliver excellent service and relationship management to clients and agencies to ensure all clients managed by your teams are satisfied that their objectives and expectations are being met
Develop and understand key clients online spending, identify strategies to increase revenue and up sell where possible and ensure business retention
Regularly communicate with key brand accounts and develop relationships with senior client stakeholders.
Be a senior escalation point for any mid to top tier clients
Identify consolidation opportunities and manage the consolidation process at Senior level
Support and develop team culture as well as continued integration with the Awin team
Provide committed knowledge of all internal systems tools as well as industry insights
Influence new technology, processes and solutions to improve work flows seeking involvement in all relevant stages from scoping, requirements gathering, testing and implementation
Work with members of the operations team to identify and advance any opportunities to improve performance of campaigns and to generate growth of advertisers
Provide feedback to the Head of the Department on the quality of service offered and escalate any serious issues
Work closely with Awin’s Strategy teams to compile business projections, forecasts and other summary reports to satisfy Senior Management and key clients.
Support the Head of the Department when required on internal/external projects
Represent business at Senior level at key industry and network events
Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.
As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.
Skills & Expertise
To be successful you will need to meet the below requirements.
Previous account management experience, preferably within a affiliate marketing environment.
Excellent computer literacy including the MS Office suite.
In-depth knowledge of Awin network systems, ethos and culture.
Demonstration of an excellent level of strategising and optimisation
Strong communication (both verbal and written) and customer service skills, and an ability exchange information clearly and concisely with all levels.
Ability to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliers.
Excellent understanding of affiliate industry, its history and future direction, and its place in the broader online marking industry.
Experience of dealing with difficult client issues and seeing them through to successful resolution.
Competence in decision-making and the authority to take control of complex situations.
Skills in up-selling and cross-selling, and an appreciation of profits and ways to increase revenues.
Strong project management and prioritisation skills.
Willingness to be a proactive industry player and be involved with regulatory bodies such as the IAB affiliate marketing council.
Strives to continually improve productivity and quality of work produced.
Self-motivated and a self-starter.
You will be expected to have good understanding of affiliate marketing is and what we do in the industry for any role within Awin.
3+ years’ experience within affiliate marketing in a relevant account management role.
1+ years of people management experience
Good standard of academic achievement (A-Level or Degree).
Part of the Axel Springer group, Awin is a global affiliate network. With 15 offices worldwide, 900 employees, 100,000 contributing publishers and 6,000 advertisers, Awin connects customers with brands in over 180 countries around the globe. Operating across the retail, telecommunications, travel and finance verticals, Awin generated €6.2 billion in revenue for its advertisers and €377 million for its publishers in the last financial year
If you are interested in joining Awin please apply online. Apply now